Posted 3d ago
About the role
Help customers successfully complete onboarding and account flows through responsive, empathetic, and high-quality support.
What We're Looking For
Trexonium is adding a customer support specialist to help users navigate onboarding, verification, and account issues with speed and clarity.
You will be the frontline voice of our product and play a key role in customer trust, retention, and service quality.
This role is ideal for someone who communicates clearly, stays calm under pressure, and enjoys solving customer problems end-to-end.
Working at Trexonium
- Customer-first culture with strong collaboration across support, product, operations, and engineering.
- Clear ownership and autonomy to resolve issues and improve support processes.
- Remote-first workflows with playbooks, SLAs, and escalation support.
- Opportunities to grow into quality, training, and support operations leadership.
- Supportive team environment focused on learning and continuous improvement.
Responsibilities
- Respond to customer inquiries across onboarding, verification, and account access channels.
- Investigate and resolve issues while maintaining high service quality and response times.
- Escalate technical and risk-sensitive cases with complete, structured context.
- Maintain accurate documentation for recurring issues and resolution steps.
- Partner with product and engineering to share customer insights and improve experience.
Requirements
- Fluent English communication skills.
- 6+ years developer experience.
- Strong written and verbal customer communication skills.
- Experience with support tooling, ticket workflows, and SLA management.
- Ability to handle multiple conversations while remaining organized and detail-oriented.
Preferred Qualifications
- Experience supporting fintech, healthcare, or identity verification products.
- Familiarity with CRM/helpdesk platforms and escalation workflows.
- Experience creating support documentation and customer-facing help content.
- Ability to identify patterns and suggest process or product improvements.
Benefits
- Competitive salary and performance growth path.
- Remote-first flexibility and home-office support.
- Health, dental, and vision benefits.
- Paid time off and learning support.
- Collaborative, mission-driven team culture.
Equal Opportunity
Trexonium is committed to equal opportunity employment and a respectful, inclusive workplace for all team members.